Refund policy

Return & Refund Policy

At VÉLORA, we want you to love your purchase. If you don't, you can return it within 14 days of receiving your order.

Conditions

Items must be in good condition: unworn, undamaged, clean, and with original tags and packaging.
A receipt or proof of purchase (order number) is required.
Items that don't meet these conditions may be refused.

Free returns

Returns are free as long as the item meets the conditions above. We cover the cost of return shipping.

How to start a return

Sign in to your account, select your order, and request a return, or contact us at support@theveloracollection.shop. If your return is accepted, we'll send you a prepaid return shipping label and instructions. Returns should be sent to:

VÉLORA
7927 Baltzell Dr
Spring, TX 77389
United States

Items sent back without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your item, we'll let you know whether your refund is approved. If approved, it will be issued to your original payment method within 5–10 business days. Timing may vary depending on your bank.