Shipping policy

Shipping Policy

Processing time

Orders are processed within 1 business day (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships.

Where we ship

We currently ship within the United States and to Puerto Rico.

Delivery times

• Continental United States: 3–5 business days after shipping.
• Puerto Rico, Alaska, and Hawaii: delivery may take longer; estimated delivery times are shown at checkout.

Delivery times are estimates and may vary due to carrier delays, weather, or peak seasons.

Shipping costs

Shipping costs are calculated at checkout based on your location and order.

Address accuracy

Please make sure your shipping address is correct. VÉLORA is not responsible for orders delayed or lost due to an incorrect address.

Lost or damaged packages

If your package arrives damaged or doesn't arrive, contact us at support@theveloracollection.shop and we'll help resolve it.